Soft Spoken Secret

Terms of Service

1. Introduction Welcome to Soft Spoken Secret. These Terms of Service govern your use of our website, located at softspokensecret.com and the purchase of goods and services offered here. Our website is owned and operated by Soft Spoken Secret (“we”, “us”, or “our”).

2. Goods and Services Offered Soft Spoken Secret is a vinyl-only record label based in Seattle, WA. We offer vinyl records of various music genres and related merchandise, along with news regarding various music and arts related topics and events from time to time. All offerings are detailed on our website and align with the information provided to our payment processor, Stripe.

3. Customer Service Contact Details For any inquiries or customer service issues, please contact us via:

• Email: info@softspokensecret.com

4. Return, Refund, and Cancellation Policies

• Returns: Customers can return physical goods within 30 days of purchase if the goods are in their original condition. Please contact us for return shipping directions.
• Refunds: Refunds are processed based on the condition of the returned goods and will be issued to the original method of payment within 14 days of receipt.
• Dispute Resolution: Disputes should first be addressed by contacting us at the email provided above.

5. Legal and Export Restrictions Customers are responsible for complying with local laws regarding the import and use of our products. Some products may not be available for export to certain regions due to legal restrictions.

6. Promotions Terms and conditions for any promotions will be specified at the time of the promotion.

7. Transaction Currency All transactions are processed in U.S. Dollars (USD).

8. Security We are committed to ensuring the security of your payment card details. Transactions are encrypted and processed through our secure server. No payment card details are stored on our servers.

9. Privacy Policy Soft Spoken Secret respects your privacy. Our Privacy Policy outlines how we collect, use, and protect your data.

• Information Collection and Use: We collect information when you register, place an order, subscribe to our newsletter, or fill out a form. This information may include names, email addresses, postal addresses, phone numbers, and payment information.
• Data Protection: We implement a variety of security measures to maintain the safety of your personal information.
• Information Sharing: We do not sell, trade, or otherwise transfer to outside parties personally identifiable information except as necessary to fulfill your requests, such as to ship an order.

10. Modifications to Terms of Service We reserve the right to modify these terms at any time.

Changes will be posted on this page.